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Call Center Agent, Services and Benefits (Remote/Nationwide)
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Position Overview
Bring your heart to CVS Health. Every one of us shares a single clear purpose—bringing our heart to every moment of your health. We are committed to delivering enhanced, human-centric care in a rapidly changing world. As a Services and Benefits Call Center Agent, you will play a key role in providing outstanding service by managing calls, processing orders, enrollments, and reimbursements, and ensuring accurate documentation. This remote work-from-home role operates 7 days per week, from 8:00 AM to 11:00 PM ET, with weekends and holidays as required. The role offers a competitive starting rate of $17 per hour, with potential to earn up to $28.46 based on performance, experience, and location.
Key Responsibilities
Handle incoming and outbound calls with superior service for customers, members, and Health Plan partners.
Process and track member orders, including enrollments and reimbursements.
Accurately document member files and maintain call center service level standards.
Perform offline tasks such as data entry, managing backorders, and other off-phone activities as needed.
Support a culture of inclusion, diversity, and excellence in alignment with CVS Health policies and regulatory requirements.
Required Qualifications
1+ years of customer service experience.
1+ years of experience with Microsoft Office (Excel, Word, Access, PowerPoint).
Dedicated, work-from-home space free of distractions.
Consistent, reliable, and stable internet connection.
Strong interpersonal and relationship-building skills.
Excellent oral, written, and interpersonal communication skills.
Ability to work effectively in a structured, fast-paced call center environment.
Verifiable High School diploma, GED, or equivalent work experience is required.
Preferred Qualifications
Bilingual skills (English and Spanish) preferred.
Experience with call center technologies and applications.
Prior experience working in a call center environment.
Ability to prepare effective written documents and communicate with all levels.
Benefits & Perks
Compensation: $17.00 - $28.46 base hourly rate.
Full range of medical, dental, and vision benefits.
401(k) retirement savings plan and Employee Stock Purchase Plan.
Fully-paid term life insurance along with short-term and long-term disability benefits.
Well-being programs, education assistance, and free development courses.
Paid Time Off (PTO), vacation pay, and paid holidays in accordance with state law and company policies.
