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Customer Care Representative, Amazon Health Services
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About the position
As a Customer Care Representative, you will play an essential role in empowering
our customers to take their medications and achieve better overall wellness.
This position is fully remote and you'll be working from home virtually. This
role will require you to work a variable reduced hour schedule that may start
and end outside of normal business hours. This position is 40 hours per week,
but may require additional or fewer hours due to business requirements.
Responsibilities
Virtually assist customers and other advisors over the phone, email, and on
the web
with billing/insurance verification, product, or service questions
Manage both inbound and outbound calls
Proactively identify solutions to questions you anticipate our customers
having in each
interaction
Take a hands-on approach to resolving every issue, owning it from start to
finish or
partnering with pharmacist and pharmacy staff if clinical advisement is
necessary
Provide best-in-class service experience for our customers while working in a
fast-paced
environment
Help answer customer inquiries regarding their insurance and copays, as well
as shipping
needs
Provide our customers with technical support when navigating
pharmacy.amazon.com
Serve customers in a timely manner to ensure we are maximizing our
relationship with
them
Understand each interaction is about more than solving a single problem, but
an
opportunity to build a long-term relationship
Promote customer privacy and safety by maintaining adherence to the company's
Work
From Home policy
Requirements
High school or equivalent diploma
6+ months of professional experience working with computer and web-based tools
Experience multitasking with phone and computer skills
Submit and pass a pre-employment drug test in order to be considered
Nice-to-haves
1+ years of relevant phone or email customer service
experience
Excellent communication skills (spoken and written)
Experience working in a customer service or call center
Experience working in healthcare environment
Experience working under pressure in a fast-paced work environment while
consistently meeting standards for productivity and quality
