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Firstmark Collections Recovery Specialist II - Remote - Start April 28th!
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About the position
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Collect delinquent student loans to protect assets. Manual outbound collection attempts are initiated via auto-dialer. Initiate a small percentage of incoming calls. Pay rate of \$14.00 per hour. In addition, there is a monthly commission plan of up to \$1,250 per month. To be eligible for this role you must reside within a 60 mile radius of Lincoln, NE, Brownsville, TX, and Atlanta, GA.
Responsibilities
Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
Contribute to Continuous Process Improvement
Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
Determine the most appropriate plan of action to resolve past due accounts
Strong negotiation will be used to establish borrower payment plans
Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
Update demographic and other additional information on borrower accounts via the servicing system
Perform additional collection activities related to collections documents and reports
Requirements
High school degree or equivalent required
2 year customer service, collection and general work experience preferred
