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Cabin Crew (Johannesburg) LIFT, a division of Global Airways, is currently seeking motivated and customer-focused individuals to join its team as Cabin Crew, based in Johannesburg. The Cabin Crew member is primarily responsible for ensuring the safety, security, and comfort of all passengers, delivering a welcoming and memorable journey on every flight. With a passion for aviation and a commitment to exceptional service, this role is integral to upholding the highest standards onboard. About LIFT / Global Airways: LIFT, a division of Global Airways, operates with a team deeply grounded in safety, driven by customer-centricity, and strengthened by effective teamwork and a shared sense of purpose. The organisation fosters an environment built on trust and flexibility, empowering team members to consistently uphold the highest safety standards while delivering outstanding customer experiences. Key Responsibilities of the Cabin Crew: The successful candidate will be expected to perform a variety of duties including: Ensuring the highest standards of safety and compliance by conducting all duties and responsibilities strictly according to their Part 64 Cabin Crew licence and Company Manuals. Responding swiftly and effectively to in-flight emergencies, administering first aid, and managing medical or operational incidents with professionalism and care. Creating a welcoming and supportive onboard environment by greeting and assisting travellers, and providing clear, timely information throughout the journey. Delivering a memorable in-flight service experience, which may include the preparation and serving of meals, snacks, beverages, and refreshments, whilst being attentive to customer preferences and special needs. Handling passenger queries, complaints, or concerns with empathy, patience, and a solution-oriented approach to ensure satisfaction and reinforce customer trust. Supporting operational excellence through assisting with boarding and disembarking procedures, managing the in-flight service flow efficiently, and contributing to overall operational efficiency and on-time performance. Maintaining accurate inventory of onboard supplies and managing stock levels effectively before, during, and after flights, ensuring availability while minimising waste. Preparing and submitting accurate post-flight reports and documentation in a timely manner. Fulfilling ad hoc operational duties and assignments as required, including the potential for operating on international contracts periodically in alignment with company needs. Key Requirements: Qualifications & Licences: Successful completion of an Ab-Initio Cabin Crew Training Program from a SACAA Approved Aviation Training Organization (ATO). Holding a valid SACAA Cabin Crew Licence issued under Part 64 of the Civil Aviation Regulations and Technical Standards. Possession of a valid and current Class 4 Aviation Medical issued by a Designated Aviation Medical Examiner, with compliance to all medical restrictions and protocols. Experience: Prior Cabin Crew experience is considered advantageous. A strong track record in a customer-centric environment is also advantageous. Skills: Excellent verbal and written English communication skills. Engaging interpersonal skills and demonstrated ability to work effectively in a team environment. Strong conflict resolution and problem-solving abilities. Possesses a strong sense of integrity and a robust work ethic. Proven ability to remain calm and act decisively in stressful situations. Excellent customer service skills. Ability to diligently follow instructions and adhere to established procedures. Excellent time management skills. A dedicated team player. Possesses a good sense of humour. Demonstrated resilience to handle long hours, irregular shifts, and the physical demands inherent in the role. Competencies: Conflict Management Adaptability and Flexibility Communication Customer Centricity Following Instructions and Procedures Other: Must be a South African citizen or legally eligible to work in South Africa. Must possess reliable transportation available 24 hours a day. Application Deadline: Applications must be submitted by midday on Thursday, 22nd May 2025.
