Medical Front Desk Virtual Assistant

This a Full Remote job, the offer is available from: Anywhere

Job Title: Medical Front Desk Virtual Assistant

Position type: Part-Time

Salary: $5–$6 per hour depending on experience

Job code: K-LA

Workplace: Remote

Preferred Candidate Location: Philippines

Work days: Monday to Friday (Thursday – Clinic is closed)

Work hours:

• Monday – 9:00 AM – 1:00 PM MST
• Tuesday – 1:00 PM – 5:00 PM MST
• Wednesday – 9:00 AM – 1:00 PM MST
• Thursday – (Clinic is closed)
• Friday – 1:00 PM – 5:00 PM MST

About the Company

The client is a U.S.-based acupuncture clinic focused on providing patient-centered care. The clinic places strong importance on professional communication, accurate scheduling, and proper insurance verification to ensure a smooth patient experience.

Scope of Work / Responsibilities

The Medical Front Desk Virtual Assistant will support the clinic during non-clinic hours, ensuring that no incoming leads are missed and that patients are scheduled promptly and accurately. This role functions as a remote Front Desk Receptionist and Administrative Assistant for the clinic.

This role functions as a remote Front Desk Receptionist and Administrative Assistant for the clinic.

Incoming Call Management: 

• Answer phones in real time during non-clinic hours to prevent missed leads.
• Handle patient inquiries professionally and efficiently.
  

Patient Scheduling and Booking

• Immediately schedule patients into appointments. 
• Ensure accuracy when entering appointments into the system.
  

Insurance Verification and Benefits Checks

• Handle insurance-related inquiries. 
• Complete insurance verification tasks accurately.
• Confirm and document patient benefits properly.
  

Administrative Support

• Perform administrative tasks during slower periods when calls are not actively coming in.

Systems Used

• Jane App (EHR/EMR system)
• Virtual PBX phone system

Requirements

Skills & Qualifications

• At least 1 year of healthcare or medical virtual assistance experience, particularly in patient scheduling, appointment setting, and insurance verification
• Experience handling live inbound calls
• Strong English proficiency and verbal communication skills for patient interactions
• Familiarity with medical or clinical terminology
• Detail-oriented, especially in scheduling accuracy and insurance information
• Able to work independently in a remote environment
• Medical background (e.g., nurse or similar clinical experience) is a plus
• Experience using Jane App is a plus
• Experience using a PBX phone system is a plus
• Experience working in an acupuncture practice is a plus
  

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Backup internet connection required
• Backup power solution (generator or reliable alternative required)
• Device: Reliable laptop or desktop computer.
• Internet: Strong, stable, and reliable internet connection (minimum 50 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.