Operations Manager – Beauty Salon Group

We are seeking an Operations Manager to oversee the daily operations of two established beauty salons offering nails, facials, waxing, and related services. This is a hands-on leadership role within a multi-site, service-based environment.

Key Responsibilities

• Staff rostering, timekeeping, sick leave tracking, and attendance records
• Ensuring adequate staffing levels across both locations
• Managing staff training schedules and coordinating supplier training
• Conducting daily hygiene audits and ensuring operational compliance
• Overseeing daily cash handling and cash reconciliation
• Managing professional and retail stock control, daily stock counts, and ordering
• Monitoring stock usage and minimising wastage
• Driving team performance against monthly sales targets and KPIs
• Maintaining service quality standards through regular service checks
• Managing customer feedback and complaint resolution
• Managing local marketing initiatives, promotions, and social media platforms
• Providing ad hoc operational support and assistance to the business owner

Key Requirements

• Proven experience in operations management, salon management, or retail management
• Experience in a service-based or customer-facing environment
• Beauty therapy qualification or salon experience advantageous but not essential
• Willingness to learn about the beauty industry and retail products
• Strong leadership, organisational, and communication skills
• Own reliable transport
• Ability to travel between two stores within a 5km radius
• Flexible availability aligned with shopping centre trading hours
• Weekend availability as required: One weekend off per month, One full weekend per month spent working on the salon floor

Remuneration

• Competitive salary with performance-based incentives and bonuses linked to operational results, KPIs and sales targets

Job Type: Full-time

Work Location: In person