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Remote First Shift Contact Center Representative - Full Time & Part Time
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The 700 Club Prayer Center
The Christian Broadcasting Network (CBN) is looking for Remote First Shift Contact Center Representatives to join our dynamic inbound contact center ministry team. We are seeking full and part-time dedicated customer service professionals who also love to pray and are passionate about the mission of CBN. Are you ready to upgrade your job into a fulfilling career?
This work-from-home position will communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine, sharing information about CBN and its affiliated ministries, and encouraging financial support. Serving in this position facilitates ministry activities and contributes to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide.
Full-time positions work 40 hours per week with full benefits offered. Plus, a 75% tuition discount from Regent University is available upon hire!
Part-time positions work 20-25 hours per week with benefits for vacation leave, sick leave, and 401(k) participation.
We have openings for English and Bilingual (English/Spanish) positions. English language Representatives are paid $15.00 per hour.
Remote Requirements:
Reliable high speed internet access with minimum speed of 50Mbps (no satellite dish, wireless internet service, or DSL)
Must have router available to hardwire into computer equipment provided by CBN.
Must maintain distraction-free home office
The successful candidate will have the following qualifications:
1+ years of experience as a contact center agent or similar customer service-related work
Excellent ability to effectively interact with callers and consistently perform contact center processes
Knowledge of the Bible and ability to pray concise, Scripture-based prayers
Strong listening skills with ability to verbally empathize with others
Fluent English language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script
Ability to maintain a distraction-free home office environment
Ability to maintain consistent access to a high-speed cable or fiber internet router
Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software
Ability to work in a structured, fast-paced environment, and adapt quickly to change
Coachable with ability to accept feedback, apply guidance, and improve performance
Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
Strong ability to maintain consistent punctuality and attendance
Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
Self-motivated with ability to work independently as well as be an effective member of a team
Flexible with ability to work well under pressure and consistently meet performance metrics
Good manual dexterity with ability to sit for extended periods of time at a computer workstation
Ability to work weekends and holidays are required
Demonstrate life application of Biblical principles and practices in alignment with CBN’s non-profit Christian mission
CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.
We are unable to give full consideration to resumes without applications.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
